范友富 Youfu Fan

As project manager, own the full customer journey from pre-sales solution sessions and product demos through contracting and delivery, across the automotive, medical-device, and overseas telecom-carrier industries. Design omnichannel service solutions built on large models, voice/text AI bots, and RAG knowledge bases; analyze business needs, drive implementation and go-live, and ensure high-quality delivery.

Stationed on-site at the Dongguan Bureau of Government Services & Data Management, delivering government informatization and AI-enablement projects across smart city, emergency communications, and the low-altitude economy. Explore intelligent government applications with large models and RAG knowledge bases; analyze business needs, drive project progress, and ensure compliant delivery.

The overseas customer-care center build-out for Jetour (Chery Group's overseas brand) in the South African market — a unified inbound service system on the Udesk SaaS platform covering three IVR scenarios: roadside assistance, sales, and customer care. The project required multi-party coordination among the client, the local call-center service provider, and the telecom carrier, delivering number-routing cutover, SIP trunk integration, knowledge-base migration, and agent go-live while keeping the existing public-facing number unchanged.

As project manager, drive delivery end to end from kickoff through go-live acceptance: run the project kickoff and produce the project blueprint and implementation plan; design knowledge-base collection templates and drive the review and migration of the client's existing knowledge base; lead SIP number integration, working with the overseas carrier to settle transport-protocol, codec, and DTMF parameters and to trace the IP-allowlist blocker, validated by two-way call testing; plan the IVR routing and number-ownership cutover, aligning the client and the service provider; and organize agent training and English language-pack localization to bring the system live on schedule and keep it running stably.

The digital delivery vehicle and core technical platform for Guangdong's "Hundred Counties, Thousand Towns, Ten-Thousand Villages High-Quality Development" program in Dongguan — the program's "cockpit." It ingests multi-source data (base records, imagery) to build city–town–village profiles and, on localized government-cloud compute and a self-built knowledge base, introduces large models for in-platform intelligent Q&A and decision support.

As a member of Dongguan's project task force, drive delivery on the ground. Liaise with the provincial task force and the municipal Bureau to align provincial policy with municipal needs, and advance deployment of the platform's core architecture and modules. Plan its intelligent capabilities and ship an LLM/RAG-based Q&A application on local compute and the self-built knowledge base, improving data lookup and decision support; provide dedicated on-site support for municipal dispatch meetings.

A core communication-infrastructure sub-project within Dongguan's Smart-City Emergency Phase-III program and a key part of its emergency-communication assurance system. It gives the city's emergency command system cellular-network video-calling capability — building out VoLTE video calling around government dispatch and emergency-contact needs, integrated into the citywide emergency intelligent command system.

Own process management across bidding, contracting, implementation, and acceptance. Confirm build and deployment plans with the client; coordinate internal technical teams and external partners to drive delivery; and follow through on acceptance, issue remediation, and document archiving to ensure compliant delivery and sign-off.